FAQs

1. How does the ActiveEase Magnetic Gym Bag work?

Our Magnetic Gym Bag features a powerful built-in magnet that securely attaches to most steel gym equipment, keeping your belongings elevated, clean, and within easy reach during your workout.

2. What can I store inside the Magnetic Gym Bag?

The bag is designed to hold your gym essentials such as your phone, keys, wallet, headphones, lifting straps, water bottle, and other personal items.

3. Will the bag stay attached during my workout?

Yes. The strong magnetic attachment is designed to keep the bag securely connected to compatible gym equipment while you train.

4. What surfaces does the Magnetic Gym Bag attach to?

The bag attaches to most steel gym equipment, including squat racks, cable machines, benches, and other metal workout stations. It will not attach to aluminum, plastic, or non-magnetic surfaces.

5. How does the ActiveEase Phone Holder work?

The ActiveEase Phone Holder uses a powerful magnetic base to attach to gym equipment, while a secure phone clamp holds your device in place. This allows you to film workouts, track progress, or watch content hands-free.

6. Does the magnet hold my phone?

No. The magnet is used only to attach the phone holder to gym equipment. Your phone is secured by the adjustable phone clamp, not by the magnet itself.

7. Is the Phone Holder compatible with all phones?

The phone holder is designed to fit most modern smartphones. The adjustable clamp securely holds a wide range of phone sizes.

8. Can I record my workouts with the Phone Holder?

Absolutely. The Phone Holder is perfect for recording workouts, checking your form, creating fitness content, or following training programs while keeping your phone at the ideal viewing angle.

9. How long does shipping take?

Orders are typically delivered within 10–15 business days. Once your order has been shipped, you will receive tracking information via email.

10. Do you offer order tracking?

Yes. Every order includes tracking information so you can monitor your package from dispatch to delivery.

11. What if I receive a damaged or incorrect item?

If your order arrives damaged or you receive the wrong product, please contact our support team and we will work to resolve the issue as quickly as possible.

12. Who can I contact for Support?

Our customer support team is always happy to help. If you have any questions regarding your order, shipping, or products, please contact us at:

activeease.co.za@gmail.com

We aim to respond to all inquiries as quickly as possible.